Customer Service Representative in Lakewood Township, NJ at Volt

Date Posted: 11/25/2019

Job Snapshot

Job Description

Volt has a long lasting partnership with one of the nation's largest companies. They are currently seeking Customer Service Representatives for their new location in Lakewood, NJ. 

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns.  Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience

Reporting Location:

Lakewood, NJ

Schedule:

Monday – Friday 8:30-5:00

Compensation:

  • $15.00 per hour (overtime after 40 hours) 

Daily Responsibilities:

•             Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns

•             Handle difficult customer calls in a courteous and professional manner

•             Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

•             Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

•             Display exceptional decision-making and problem solving capabilities to take immediate action on all calls

•             Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio

Requirements: 

•             Minimum of 1 year previous customer service and/or call center experience

•             Ability to thrive in a fast-paced environment

Feel free to call us for additional details: 973-541-2270

Please send your resume for immediate review and our Recruiters, will connect with you for an initial phone screen.

Benefits working with Volt Workforce Solutions:
* Excellent customer service and welcoming staff
* Simple onboarding process
* Weekly paycheck
* Direct Deposit / Money Network Card
* Medical Benefits
* Referral Bonus Program

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a friendly staff committed to helping you take the next step on your career path.  

Volt is a global leader in the staffing industry and has earned its reputation as a staffing industry leader by making sure our clients make the right hire, every time. We provide proven, flexible recruiting and workforce management solutions to companies of all size, from innovative startups to Fortune 500 clients.

Volt Workforce Solutions is an Equal Opportunity Employer