Customer Service Representative in Vista, CA at Volt

Date Posted: 8/19/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Vista, CA
  • Duration:
    48 weeks
  • Date Posted:
    8/19/2019
  • Job ID:
    180749
  • Pay Rate
    $0.0 - $17.0/Hour
  • Contact Name
    Volt Branch

Job Description

Description:

 

General SummaryWith minimal supervision ensure accurate, timely and efficient customer support while delivering World Class service. Respond to complex e-mail and web chat inquiries in a manner that supports the achievement of VSP?s satisfaction, growth and operational excellence goals. Essential FunctionsPrimarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processingEffectively educate and influence members and prospective members on the value and benefit that VSP offers through its products, services and extensive network of doctorsRemain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiriesIdentify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company wide impactsMaintain and organize correspondence to ensure consistent, accurate and professional responses; recommend updates to CS on line knowledge management tools Respond to a minimum amount of incoming ACD calls daily and as business needs requireAble to effectively navigate through all systems, including Egain and WebChat, Proclaim, CAD, CSR portal and Client Support Line requests Job SpecificationsTypically has the following skills or abilities:One to two years of customer service experience handling complex issues in a high volume environmentExcellent written and verbal communication skillsMust be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writingProficient with Microsoft Word and OutlookDemonstrated ability to work independently with minimal supervision, take initaitive to effectively carry out responsibilitiesAbility to meet minimum production requirementsAbility to work at a computer 96% of the timeEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verballyMust be available to work within the full range of call center hours of operation. Working ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Assignment Start Time  

8:30AM

Assignment End Time  

5:00PM

 

Comments

Entered Name Comment 05/30/2019 09:04 AM Volt Coordinator/Distributor MU 23%, pay rate is $17/hour.