Customer Service Representative in Fort Collins, CO at Volt

Date Posted: 7/24/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    20 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $10.2 - $14.5/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking Travel Specialists with a strong emphasis on customer service for a large contact center. Travel Specialists will deliver exceptional customer service experiences to their customers. If you enjoy problem solving, working closely with customers and using your travel knowledge then this is the position for you! 

Starting wage is $14.50/hour. 

After 1 year the wages increases to $15.50/hour 

Tasks and Responsibilities

  1. Provides complex travels services to customers including but not limited to cruise and package services
  2. Works with travel service provider to create travel arrangements
  3. Acts as the travel subject matter expert for training materials and knowledge database
  4. Develop concierge curriculum for all concierge levels
  5. Manages multiple requests in different stats
  6. Creates best practices and suggests changes to current processes to ensure customer satisfaction and production
  7. Mentor all agents with travel basics and best practices

Minimum Qualifications

  1. Outstanding written and verbal communication skills
  2. 2 years of experience in travel and tourism
  3. 1 year working with GDS software (i.e. Sabre, etc.)
  4. Excellent verbal and communication skills
  5. Strong understanding of booking highly complex multiple leg international itineraries
  6. Strong creative problem solving skills
  7. Demonstrates a strong sense of urgency while maintaining exemplary detail accuracy under pressure
  8. Some travel may be required

Desired Qualifications

  1. Bachelor’s Degree
  2. Certified Travel Associate (CTA) or Certified Travel Counselor (CTC)

Volt is an Equal Opportunity Employer