Customer Service Representative in North Mankato, MN at Volt

Date Posted: 3/10/2018

Job Snapshot

Job Description

Customer Service Representative:

Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non call center customer service environment. Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.

Additional Job Details:Temp to hire. $12 - $13 hr Skills & Requirements: Ability to communicate clearly and effectively through verbal and written interactions Professional phone and email etiquette Demonstrated success with multi-tasking, attention to detail, and analytical problem-solving to obtain viable solutions for customer and company Demonstrated proficiency with computer software programs (preferred experience with Microsoft Office) Strong knowledge of printing process, products, and pricing preferred Minimum 2 years’ experience in a related customer facing environment High school education or equivalent