Customer Service Representative in Valencia, CA at Volt

Date Posted: 5/23/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Valencia, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    5/23/2020
  • Job ID:
    230731
  • Contact Name
    Volt Branch
  • Phone
    818-920-5700

Job Description



Manufacturing company seeks Customer Service Representative, in Valencia, CA. 

Full time

$20.00 per hour



Call Center Representative Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.


Call Center Representative Requirements:

  • High School Diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.

Have these skills? Interested in hearing more? Let's connect!

Please email your resume to Northridge@volt.com, for immediate consideration. 

Give us a ring 818-672-0596