Customer Service Representative in Franklin, TN at Volt

Date Posted: 6/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Franklin, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $14.5 - $14.5/Hour
  • Contact Name
    Volt Branch

Job Description

Make YOUR move and join VOLT today!

Volt is currently searching for 1st shift Call Center Representatives in Franklin, TN.   


•    Answer inbound calls pertaining to the following:  site access, assisting field techs in installing and testing the monitoring of lighting systems, issuing NOTAMs (Notice to Air Man) to the Flight Service Station, interacting with other NOC’s, and various other customer support activities
•    Log technicians into a site and provide proper ticket documentation
•    Facilitate and document lighting inspections with field technician
•    Assist field techs with new lighting/monitoring installations or upgrades
•    Assist tower lighting customers in maintaining tower compliance consistent with federal regulations
•    Analyze issues remotely via the Remedy alert system and create or close tickets according to procedure
•    Determine when technician should be transferred to Tech Support

Knowledge, Skills, & Abilities:

•    MS Office
•    Capability to understand electronics and troubleshooting concepts
•    Very detail oriented and organized
•    Expert level of verbal and written communication skills
•    Ability to maintain even temperament under pressure
•    Ability to work independently but committed to the team’s success
•    Respectful, treating customers and co-workers with respect
•    Positive attitude towards customers and co-workers

Required Education / Experience
•              High School graduate
•              2-3 Years of work experience
•              Basic knowledge of Electronics