Customer Service Representative in Meridian, ID at Volt

Date Posted: 9/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Meridian, ID
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/9/2018
  • Job ID:
    125418
  • Pay Rate
    $14.5 - $14.5/Hour
  • Contact Name
    Volt Branch
  • Phone
    208-375-9930

Job Description

Job: Customer Service Representative - Position starts 10/22/18!

Our client Blue Cross of Idaho has a need for a Customer Service Representative for their facility in Meridian, Idaho. This is a temp to hire position and is offered through Volt Workforce Solutions. We are among the largest Staffing Companies in the USA for Contingent/Temporary and Direct Hire placements, and support many of the top-rated IT, Engineering and Aerospace companies in the USA.

Location: Meridian, Idaho

Job Summary:

As a Customer Service Representative, you will be responsible for receiving, researching and responding to inquiries from members, providers and others relating to benefit, claim or enrollment queries on one or more lines of business in a professional and courteous manner.

MINIMUM POSITION REQUIREMENTS:

Required Experience:

  • One year of contact center or customer service and/or medical office (customer service must be in a professional setting that includes more than basic monetary transactions)

Required Knowledge, Skills and Abilities (KSAs):

Skills:

  • Effective verbal and written communication skills
  • Microsoft Outlook – Basic
  • Microsoft Word – Basic
  • Microsoft Excel – Basic
  • Windows – Basic
  • Internet Explorer – Basic
  • Problem solving
  • Basic math

Ability to:

  • Deal effectively with different types of people
  • Meet strict attendance requirements
  • Work periodic overtime as requested

PREFERRED QUALIFICATIONS:

  • Knowledge of the health insurance industry and claims processing
  • Medical Terminology
  • Bilingual 

PRIMARY ACCOUNTABILITIES: 

  1. Learn and apply all new-hire course material in the correct manner. 
  2. Meet minimum requirements on assessments and call reviews during training.
  3. Receive research and respond timely to telephone and electronic inquiries from members, providers and others while maintaining department and/or corporate performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. Educate and answer questions regarding member benefits and claims
  4. Initiate inquiries, address changes, duplicate or replacement identification card requests, Primary Care Physician change requests, check tracers, pharmacy research and written communications as appropriate.
  5. Maintain the integrity of the Inquiry and Intake Tracking Logs by entering all inquiries and follow-up action onto the log.
  6. Review weekly open item report through follow-up and timely resolution of open inquiries within department and/or corporate performance guidelines for timeliness.
  7. Adhere to schedule in order to provide adequate staffing for incoming phone volume.

SECONDARY ACCOUNTABILITIES:

  1. Advise Supervisor or Manager of any situation which may generate inquiries.
  2. Perform other duties as requested by the Supervisor.

This is a temp to hire position in Meridian, ID and is offered through Volt Workforce Solutions. Volt is a world-class leader in the staffing services marketplace. Volt provides Contingent Staffing, Contingent-to-Hire, and Managed Service Programs to a variety of companies, including the Fortune 1000.  Volt supplies workforce design solutions in Engineering, Information Technology, Scientific, Technical/Professional and other disciplines.

Monday – Friday 7:00am - 7:00pm

Saturday - 7:00am - 12:00pm

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer