Customer Service Representative in Boise, ID at Volt

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    Boise, ID
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt is looking for an upbeat, positive, friendly individual to join our Boise team as Customer Service Representative. This is not your typical customer service role - our CSRs help to serve our local customers by building genuine relationships and deliver outstanding customer service. 

No two days are the same as a customer service rep. From coordinating a variety of administrative and light accounting duties, handle scheduling, working with inventory, or helping our customers. We are looking for a strong team player because our customer service team works closely with other departments to ensure our customers needs are quickly met. If your'e looking to gain office experience in a professional environment, then this is the job for you!

What do CSRs talk to our customers about?

• Our products and services

• Water quality issues or concerns (general knowledge)

• Payments, invoices and collections

• Scheduling deliveries and service appointments

What qualities do you need to be a CSR?

• Amazing communication skills.

• Quick problem solving skills to help customers with unique needs

• Strong attention to detail, there are many components to this role

• Desire to become a water treatment expert through training

• Proficiency in Microsoft Office, data entry and documentation

• Our CSRs utilize multiple software systems and coordinate a large administrative/accounting function within the dealership

• The ability to be a team player and an upbeat personality

What can Volt offer you?

• Career advancement through training and development

• Competitive base pay, plus commission and quarterly/annual employee incentives

• A great benefits package

• Medical, dental, vision, employer paid short-term disability and life insurance

• Wellness program with a monthly benefits discount

• 401K with employer match

• Paid time and holidays off

• Monday-Friday

• 7:30AM-4PM