Customer Service Representative in The Colony, TX at Volt

Date Posted: 3/21/2018

Job Snapshot

  • Employee Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $17.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt is seeking to hire a dynamic, high energy and accomplished Customer Service Representative for a dynamic and innovative company. The candidate would be responsible for providing superior customer service to clients all over the world.

The Customer Service Representative provides superior customer service to our providers around the world in a timely manner with communication through telephone, email, and online chat. They must be friendly, upbeat, professional, diligent, and time sensitive in their work. Continuous follow-up with documented notes is required.


  • Respond to inquiries from customer and follow up in a timely, courteous and professional manner
  • Update customer records in our system based on the communication with customers (including address, phone number, email changes, etc.) 
  • Handle a broad array of customers inquiries regarding product offerings, pricing, billings, etc.
  • Provide assistance in utilizing the appropriate products or services while researching and problem-solving customer issues 
  • Duties include but are limited to: obtaining necessary credit information from customers, verifying shipping addresses, resolving discrepancies so that the order is processed accurately, placing orders for customers


  • Ability to work fast paced environments
  • Excellent customers service skills
  • Strong experience in answering phones and speaking with customers in a friendly, professional manner
  • Knowledge of ERP, CRM software, Sage system preferred, but not required
  • Good working knowledge of Microsoft Office, Outlook, Access, Excel
  • Experience with incoming sales is a plus
  • Self-starter with the ability to work independently
  • Bachelor degree and 3-5 years of experience, or equivalent experience  

Equal Opportunity Employer