Customer Service Representative in Dublin, OH at Volt

Date Posted: 7/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dublin, OH
  • Duration:
    8 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $15.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Description:


This person will research member alternate phone numbers for our case management nurses via the internet, internal systems, calling the member’s PCP. There are a few other small tasks that may be added if there’s enough time in the day.

Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations; Identify and direct beneficiaries to the most appropriate, cost effective medical care; Processes request for authorization according. Excellent communication skills; Commitment to offering quality service to internal and external customers; Ability to respond quickly and proactively to customer queries; Demonstrated teamwork through flexibility and reliability; superior customer service skills; Ability to adapt to varied situation and exercise sound judgment Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required; Call center experience may be required; Attention to detail; Proven ability to quickly learn new systems and processes; 

- Strong computer skills, minimum intermediate skills in MS Office
- Minimum of 3-4 years strong customer service background in a fast paced high call volume environment-
- Excellent written and verbal communication skills
- May work remotely at times once perm
- Minimum ability to type 45 WPM with accuracy
- Ability to multi task between 5-6 systems at a time

Volt is an equal opportunity employer