Customer Service Representatives in Batavia, IL at Volt

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Batavia, IL
  • Duration:
    12 weeks
  • Date Posted:
    9/5/2018
  • Job ID:
    136094
  • Pay Rate
    $14.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    630/971-9711

Job Description

We are currently looking for Customer Service Representatives to work with our client located in Batavia, IL.

Our client is an American company involved in the distribution of research laboratory products, with over 1,200,000 items to more than 250,000 customers in North America and Europe.

The Customer Service Representative is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers and sales representatives. Serves as a liaison with all parties to enable sales growth.

Job Responsibilities:

  • Maintains and attracts potential customers by handling inbound sales and customer communication (calls/emails/click-to-chat) relating to service status or challenges/concerns/issues within the network.
  • Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders.
  • Owns the customer request and experience from initiation to final conclusion.
  • Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.
  • Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Follows up with sales, suppliers, and customers on any outstanding issues.
  • Looks for opportunities to provide solutions.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance as necessary.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
  • Performs other duties as assigned.

Experience & Skills:

  • Strong communication skills, both verbal and written
  • Must be a team player and be able to work with members of the immediate team, as well as, employees outside the organization, while demonstrating the ability to work independently
  • Must be comfortable working in a matrix environment
  • Possesses proven problem solving skills and resourcefulness
  • Must be customer and sales focused
  • Must be able to manage multiple priorities in a fast-paced and complex environment
  • Possesses organization and time management skills
  • Practices attentive and active listening
  • Ability to maintain composure and positive attitude during difficult times
  • Intermediate PC skills required; must be able to work in multiple systems concurrently, often utilizing multiple monitors
  • Familiarity with SAP system helpful

Qualifications:

  • High school diploma or GED required; Bachelor degree a plus
  • 1-3 years applicable experience in a customer relationship type role (sales, military, call center, etc)

If you are interested in this role and are ready to get started on your next opportunity, apply today!

Volt is an equal opportunity employer.