Customer Service Specialist in Petaluma, CA at Volt

Date Posted: 5/17/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Petaluma, CA
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Seeking a talented and energetic individual interested in joining their dynamic, rapidly growing organization headquartered in the heart of Petaluma's Business District. If you love working with multi levels of internal and external customers this role is for you! 

Essential Job Functions: 

  • Timely and accurate entry of Purchase Orders received via email or fax.
  • Accurate verification of Special Pricing Agreements, SPIFFs and sales codes for orders.
  • Work closely with Finance for timely resolution on orders when accounts are on credit hold or are not set up in Syteline ERP system.
  • Assign ship dates for standard lead time orders, and/or work with Planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis.
  • Work with Engineering on orders in which standard part numbers require setup and follow up for quick resolution and order verification back to customer.
  • Route discrepant orders that require communication with sales or customer for resolution and finalization to Customer Service team.
  • Route orders for custom product to Customer Service Specialist, Customs for finalization.
  • Quality Control (QC) orders entered for accuracy as they are processed and before order verification is provided to customer.
  • Participate in process and product training as required.
  • Regular attendance is required.
  • Other duties as assigned.

Education and Experience:

  • Associates degree or 2-3 years of experience in Customer Service or related field.
  • Proficiency in MS Word and Excel, with working knowledge of ERP systems.

Knowledge, Skills and Abilities:

  • Excellent data entry skills with ability to process large amounts of information both efficiently and accurately including:
  • Average order entry rate of 50 orders per day.
  • Error rate less than 5%.
  • Continuously develop and expand knowledge of Workrite systems and procedures.
  • Ability to comprehend and retain large amounts of information.
  • Develop understanding of Workrite’s standard work practices, sales territory assignments, product availability and Special Pricing Agreements (SPA). 
  • Ability to maintain a broad view of the organization and department as well as strike a balance between written processes and common sense practices as situations arise.
  • Self-confident with ability to assess situations and make sound decisions and/or solve problems autonomously.
  • Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
  • Good interpersonal skills and ability to deal with individuals at all levels, both inside and outside of the organization.
  • Good verbal and written communication skills.
  • Strong sense of urgency and commitment to continuous quality improvement.
  • Strong work ethic.

VOLT is an Equal Opportunity Employer!