Customer Service Supervisor in San Diego, CA at Volt

Date Posted: 5/29/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    San Diego, CA
  • Duration:
    0 weeks
  • Date Posted:
    5/29/2018
  • Job ID:
    117489
  • Pay Rate
    $68000.0 - $72000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    858/576-3140

Job Description

VOLT is currently hiring for a Customer Service Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Oversees, coordinates, and performs computerized sales transactions.
  • Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  • Provides sales coordination and problem resolution for customer service representatives; performs direct sales and customer service as and when required.
  • Allocates and schedules work within the department, ensuring that all customers are covered during operating hours; fills in for staff as required during breaks and other absences.
  • Develops and maintains an effective department through proper selection, training and assignment of personnel.
  • Monitors and coordinates ordering, receipt, and return of product; as appropriate, coordinates shipping and/or delivery of merchandise to customers.
  • Performs liaison role with other departments, ensuring that the customer service representatives have the proper information to perform their job.
  • Performs CSR evaluations timely and in line with company guidelines.
  • Regularly reviews the progress of work in the department, ensuring that questions have been answered, decisions have been acted upon, and problems have been resolved.
  • Handles customer correspondence, complaints and inquires, especially on major accounts, and works with sales manager to resolve any customer specific issues.
  • Performs miscellaneous job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise employees in the Customer Service Department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and discipline employees; addressing complaints and resolving problems.

QUALIFICATIONS 

The following listed requirements are representative of the experience, knowledge, skills and abilities required to be successful in this position.  Reasonable accommodations may be made; as business needs allow, enabling individuals with disabilities to perform the essential job functions.

EDUCATION, SKILLS AND EXPERIENCE

EDUCATION and/or EXPERIENCE

  • High School Diploma. College degree preferred.
  • Bilingual (Spanish and English languages) 
  • 3-5 Years of Customer Service experience
  • Experience in supervision of employees preferred
  • Must be able to work in a fast pace environment
  • Must have a great attention to detail and accuracy
  • Knowledge of international sales transactions (ex. Letter of credits)
  • Manage and motivate people
  • Technically understand products and be able to sell the products
  • Proficient with computer programs (Excel, Word, etc..)
  • Ability to use problem solve techniques in difficult situations
  • Have excellent communication and coaching skills
  • Desire to maintain customer satisfaction
  • Ability to prioritize and meet deadlines

For immediate response please send me your updated resume at 

Drojas@Volt.com  or 619-471-1448

VOLT IS EOE