Customer Service in Oxnard, CA at Volt

Date Posted: 9/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Oxnard, CA
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    9/9/2018
  • Job ID:
    125091
  • Pay Rate
    $0.0 - $18.0/Year
  • Contact Name
    Volt Branch
  • Phone
    805-485-0506

Job Description

We are currently seeking Customer Service Representatives “CSR” for a large Manufacturing facility in the Oxnard area.  Must have previous experience.

Duties:

• Work with potential and current customers by providing product and service questions and potentially suggesting additional information that would benefit them

• Assists in maintaining updated and accurate account/customer contact information

• Handle incoming calls/emails from prospective customers

• High emphasis on attention to detail and strong organizational skills

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Initiate required action for response to customer service requests for order changes including the maintenance of order/customer information and communicate changes to the appropriate personnel/department.

• Oversee a designated territory and work to build customer relationships

• Assist with sales team as needed and quote with projects and potential orders, including needed freight quotes

• Be able to problem solve and make effective decisions and solutions

• Respond to customers in a timely manner

• Develop strong company knowledge of product and processes

• Work as a team by accomplishing related results as needed

Requirements:

• Strong sense of customer service and what that means

• Ability to learn product, company processes, and service knowledge

• A focus and understanding of good communication including: listening skills, phone skills, email etiquette, and more

• Ability to communicate verbally and in writing with a positive/upbeat professional manner using correct grammar

• Capable of solving problems and managing customer concerns

• Ability to prioritize and multi-task while working under the pressure of deadlines

• High School diploma or GED