Customer Service in Santa Paula, CA at Volt

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    24 weeks
  • Date Posted:
    10/8/2018
  • Job ID:
    142376
  • Pay Rate
    $14.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    805-485-0506

Job Description

Volt is searching for a qualified Customer Service Representative for a great medical manufacturing company in Santa Paula.  If you like helping others and enjoy speaking to people on the phone and in person, this is a great opportunity for you See the description and requirements below and apply today!

Location: Santa Paula, CA

Hours: Monday-Friday, 7am-4pm

Pay: $14-$16, DOE

Position Summary:

Interviews customers and records interview information into computer for customer service by performing the following:

Essential Duties and Responsibilities

-Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service

-Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance records

-Solicits sale of new or additional services

-Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

-Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract

-Other duties may be assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fraction, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of spreadsheet software and Word Processing software

VOLT IS AN EQUAL OPPORTUNITY EMPLOYER