Customer Service in Glendale, CA at Volt

Date Posted: 8/29/2019

Job Snapshot

  • Employee Type:
  • Location:
    Glendale, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

A reputable Software Company in the city of Glendale, Ca is now hiring a Customer Service Representative IMMEDIATELY!

Please see below for details.

Job Title: Customer Service Representative

Pay Rate: $15/hr

Call Center Representative Job Duties:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Center Representative Skills and Qualifications:

  • Previous Customer Service experience
  • Previous call-center experience is a plus
  • Proficient data entry skills, good listening skills, phone skills, and excellent verbal communication
  • Building relationships, people skills, interpersonal savvy, problem solving, and great multi-tasking skills