Customer Service in Batavia, IL at Volt

Date Posted: 5/4/2020

Job Snapshot

  • Employee Type:
  • Location:
    Batavia, IL
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

The Client Success Representative (CSR) main function is to handle all communications and interactions (email, phone, and/or face-to-face) with their clients. In addition to managing client requests, the CSR must collaborate with all departments in a fast-paced and team-oriented environment. We expect a CSR to be an energetic, goal-driven person with excellent communication skills. This role can sometimes be challenging, so a successful CSR must be able to remain calm and polite in tough situations.

General Responsibilities:
• Be the main point of contact of assigned clients.
• Respond promptly to customer questions and concerns to find solutions and defuse tension.
• Become proficient in their warehouse management system.
 Includes entering orders, editing inventory attributes, confirm receipts, organize special assembly projects, etc.
• Ensure proper coding for all orders and inventory, per each client’s requirements.
• Become proficient in their reporting system, including running, scheduling, and manipulating reports.
• Keep client emails, documents, and hard copy paperwork organized.
• Communicate positive and negative situations regarding day-to-day activities to client contact.
• Solve problems and resolve service issues. Provide regular feedback and escalate unresolved issues to Client Success Executive (CSE) and/or General Manager (GM).
• Develop and maintain an action list of all client issues and projects for day-to-day activities.
• Cross-train and provide backup support for all other client accounts.
• Provide training to client contacts on system functionality as needed.
• Track billable services and generate backup reports where applicable.
• Review and validate monthly invoices. Provide additional reporting to clients as required.
• Assist and support the CSE and GM with other assigned projects and tasks.
• Meet or exceed the service and performance benchmarks for extraordinary Client Support.
• Maintain team environment and attitude in the facility and throughout organization.
Qualifications and Skills
• High School diploma, GED, or equivalent experience
• Proven experience as an Account Representative or a similar Customer Service role
• Presents self in a highly-professional manner to others, and understands that honesty and ethics are essential.
• Proficient in Microsoft Office
 Intermediate skill-level with Excel (pivot tables,Vlookups, insert basic formulas, Word, and Outlook 
• Minimum typing speed of 50 words per minute
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Excellent organizational and multi-tasking ability
• Goal-driven with ability to work under pressure
• Assertiveness and confidence
• Ability to think through challenges and find solutions
• Ability to communicate with co-workers and other departments with professionalism and respect
• Maintain a professional relationship with all coworkers, vendors, supervisors, and clients
• Maintain a positive attitude

Volt is an equal opportunity employer