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Customer Service in Urbandale, IA at Volt

Date Posted: 11/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Urbandale, IA
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt is seeking for great candidates to fill our open Customer Service Position


The Customer Service Representative responsibilities are providing information/solutions as a front-line support to channel partners/customers/company personnel on product related inquires on policies, issues, and concerns to optimize customer satisfaction and retention.

**Products MAY include the following: parts, whole goods, or ANY product related services**

Duties and Responsibilities:

**Other duties may be assigned or removed as necessary**

  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
  • Distributes additional product/service/policy information to customers, dealers, and personnel.
  • Develops common solutions to problems with team members to maintain required service levels
  • Maintains the accuracy and availability of customer related information on-line
  • Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact
  • Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.


  • Assist and communicate with the customers and the dealers via phone, email and chat with the setup, operation and troubleshooting of GPS enabled precision farming equipment, software and web and mobile applications using both internal and external resources
  • Create and utilize a Customer Case Management System to document each interaction for quality/training/record keeping purposes
  • Required to be able to actively work on dual monitors to toggle through multiple systems

Volt is an Equal Opportunity Employer.