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Customer Success Manager in Spokane, WA at Volt

Date Posted: 4/12/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    4/12/2019
  • Job ID:
    172775
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

VOLT is looking for a Customer Success Manager

This is a direct hire position in Spokane, WA at Volt Workforce Solutions.  We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at http://staffing.volt.com/inland_northwest/ . Start here to see much more: http://volt.com/social.


Job Summary:

CSM is responsible for ensuring success of all assigned projects by coordinating, managing, and tracking execution of all project deliverables as defined within the SOW’s.  Supports the organization’s Mission and Values, by facilitating communication with client and employer stakeholders to ensure project success and client and employee satisfaction.

Essential Duties and Responsibilities:

  • Act as a liaison and represent the client in a professional, courteous and knowledgeable manner
  • Build field employee and client manager relationships through exceptional problem solving, ownership, and follow-through
  • Interview, select, and maintain an effective workforce
  • Assist in the completion of job descriptions, salary range, performance reviews and salary increases
  • Address and resolve employee relations issues in a confidential manner
  • Raise awareness and understanding of training available to employees and encourage them to develop additional skill sets
  • Manage employee performance through motivation, monitoring, and coaching
  • Conduct off boarding processes including termination, exit interviews, and backfill potential
  • Respond to, supervise, and complete work requested through SOW and change order work requests that involve labor and deliverables
  • Ability to interpret the needs of the client and the needs of leadership
  • Ability to interpret and present data and metrics that tell a story to internal and external stakeholders
  • Manage and evaluate project deliverables, timelines, and costs for each assigned project
  • Provide client with reports and information as required & requested in a timely manner
  • Assess program effectiveness, morale level, and training
  • Model exemplary customer service behaviors and act as “voice of the employee & client”
  • Interface with all levels of management within the client environment
  • Generate additional business within assigned portfolio by pursing renewals, providing sales support, and creation of renewal proposals & SOWs
  • Tracking of Purchase Orders by expiration date and dollar spend with the ability to obtain new PO’s when necessary
  • Take direction from more than one person and manage priorities
  • Availability and flexibility is an essential function of the job.

Position Qualifications: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

  • Bachelor’s Degree minimum
  • 1-3 years of managing and supervising employees
  • 1-3 years of experience in client management, customer service, and/or project management
  • Be adept at all MS Office products

Knowledge & Skills:

  • Self-Starter
  • Ability to multi-task and work independently
  • Proven ability to manage key stakeholder interests in an ambivalent culture while at the same time managing conflicting priorities and business interests
  • Proven client interfacing skills
  • Ability to develop open and positive relationships
  • Demonstrated problem solving, conflict resolution, and decision-making skills
  • Good organizational skills and detailed-oriented
  • Ability to maintain confidential information
  • Ability to work with various personalities and styles of individuals

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.