Customer Support Engineer - Prober Products in Richardson, TX at Volt

Date Posted: 1/15/2021

Job Snapshot

Job Description

Customer Support Engineer

SUMMARY: The primary responsibilities of this Customer Support Engineer position include, but are

not limited to, providing customer engineering support for prober systems.


  • Install, repair, and maintain Probing Systems and related peripherals
  • Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems;
  • Perform PM on Probing Systems;
  • Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs;
  • Communicate with customers regarding the current and future applications requirements and

coordinate this information with the application engineering department;

  • Understand and communicate information relating to customer device trends and test strategies;
  • Complete detailed Field Service Reports and submit to management in a timely manner;
  • Document issues that cannot be resolved immediately at the customer site by using appropriate
  • format
  • Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities;
  • Must be proficient in Microsoft Word, Excel, and Outlook.
  • Travel as required to perform these duties and to obtain training

EDUCATION and/or EXPERIENCE: BSME or BSEE with at least two years’ experience as a customer support engineer for prober or other similar test equipment; or an equivalent combination of the above education and experience.

VOLT is an equal opportunity employer