Customer Support Representative I in Johnston, IA at Volt

Date Posted: 1/7/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Johnston, IA
  • Duration:
    68 weeks
  • Date Posted:
    1/7/2020
  • Job ID:
    212369
  • Pay Rate
    $18.81/Hour
  • Contact Name
    Volt Branch
  • Phone
    563-359-4822

Job Description

Volt is Looking to Fill a Customer Service Representative Position in Johnston IA.  Do you have 6 months customer Service Experience, and experience with multiple forms of social media and have strong computer and troubleshoot skills.  Then we want to talk to you!!!  This role would be 2nd shift Sunday - Thursday or Tuesday - Saturday.

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and Deere personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Must be able to pass drug screen, and background.

Volt is an Equal Opportunity Employer. Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon. Please note:  If you do not meet all the qualifications of the position listed here, please be sure to go to jobs.volt.com to see the other positions we have available that you may qualify.