Customer Support Representative I in Urbandale, IA at Volt

Date Posted: 7/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    Urbandale, IA
  • Duration:
    100 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: Customer Service Representative I

Job Description/Duties: This position will be on the Support Team for a Ag & Turf Customer Contact Center. 

*Technicians provide support via multiple channels (telephone, email, and chat).

*Effectively documenting each interaction within the DTAC/CCMS system.

*Technicians also create and maintain support tools/solutions available online. A few of the 100+ products supported by the R4 support team: 

1. MyJohnDeere/Website-Dashboard.

2. JDLink • Operations Center.

3.Apex Farm Management.

4. Stellar Support .

5. Mobile Apps.

6. GreenStar Displays.

7. StarFire Receivers.

8.  JDLink Terminals.

9. AutoTrac and machine guidance.


* 6+ months experience with customer service / support experience.
* High comfort level and experience with consumer software applications.
* Strong computer and troubleshooting skills.
* Ability to work off-shift hours and occasional holidays to support the business. 
* Knowledge of agriculture customers.
* Agriculture operations experience, including Precision Farming experience.
* Prior work experience in Agriculture or Technology dealer channels.
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Additional Information: 

* Ability to work off-shift hours and occasional holidays to support the business.

*Long term, the position will be permanently located at the JDF Building Johnston, Iowa, Or at John Deere ISG located in Urbandale Iowa.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.