Customer Support Representative I in Johnston, IA at Volt

Date Posted: 5/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Johnston, IA
  • Job Type:
  • Duration:
    96 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch

Job Description

Job Title: Customer Support Representative I

Job Description/Job Duties:The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include:

*General product questions, availability, compatibility.

*Ag, Residential and Commercial, & golf product issues/complaints.

*Warranty registration, and extended warranty coverage.

*Out of warranty assistance.

*Parts & publications lookups.

*Loyalty Rewards programs.

Required Knowlege/Skills:

*Skills in interpersonal communications, negotiation, and conflict resolution.

*6+ months experience with customer service / support experience.

*High comfort level and experience with consumer software applications/strong computer and troubleshooting skills.

*Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Extra Details:

*Support hours fall between the hours of 7am – 7pm, Monday - Friday. Candidate must be available to work any 8hr shift within the 7am-7pm support window.

*Please note, rotations occur monthly.

*Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.