Customer Support Representative I in Johnston, IA at Volt

Date Posted: 10/8/2019

Job Snapshot

Job Description

Do you have Great Customer Service and Knowledge of Agriculture Equipment?  Then Volt has the job for you!!! We are looking for Customer Service Representatives to help resolve any product related questions our customers have.  This position is Monday – Friday Day time hours!!! Apply Today if interested !!!!!!!!

PRIMARY RESPONSIBILITIES & DUTIES:  Support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include:
•General product questions, availability, compatibility
•Ag, Residential and Commercial, & golf product issues/complaints
•Warranty registration, and extended warranty coverage
•Out of warranty assistance
•Parts & publications lookups
•Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* 6+ months experience with customer service / support experience
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work support hours and occasional holidays to support the business

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture, turf (mowers) and utility vehicles
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Must be able to pass drug screen, and background.

Volt is an Equal Opportunity Employer. Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon. Please note:  If you do not meet all the qualifications of the position listed here, please be sure to go to jobs.volt.com to see the other positions we have available that you may qualify.