Customer Support Representative I in Urbandale, IA at Volt

Date Posted: 7/24/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Urbandale, IA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    7/24/2018
  • Job ID:
    127718
  • Pay Rate
    $0.0 - $15.8/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for an Customer Support Specialist to work with our client, a leading manufacturer of construction and farm equipment.  In this role, you would be tasked with assisting customers with various account issues.  This is an excellent opportunity to join a multinational company and gain experience in a call center environment.
PRIMARY RESPONSIBILTIES & DUTIES:
  • Assist customers and dealers by phone and email with the creation of new customer & dealer accounts
  • Modify/merge existing accounts
  • Send & receive alphanumeric codes to activate/transfer/warrant products for GPS enabled farming equipment.
REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
  • 6+ months experience with customer service / support experience
  • Strong computer skills
  • Good communication skills
  • Ability to work off-shift hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
  • Knowledge of agriculture customers
  • Bachelor's degree in Agriculture, Business, or a similar discipline
SCHEDULE:
Must be able to work and rotate between 1st and 2nd shift, as well as work overtime based on business needs.
Will be required to work occasional holidays with the exception of Thanksgiving, Christmas, and New Year’s.
Shifts include one weekend day (Sunday-Thursday or Tuesday-Saturday).
Training will be on 1st shift and last approximately two weeks.
PAYRATE: $15.80/hr
Volt is an Equal Opportunity Employer