Customer Support Representative I in Milan, IL at Volt

Date Posted: 7/21/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Milan, IL
  • Duration:
    48 weeks
  • Date Posted:
    7/21/2019
  • Job ID:
    184195
  • Contact Name
    Volt Branch
  • Phone
    563-723-3700

Job Description

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking a Customer Service Representative!  This is a contingent position forecasted for 1 Year in Milan, IL with John Deere.

Description:

Provides information/solutions as front line support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)

Duties:

Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and Deere personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Specific Position Requirements:

 

CSR's work with dealers to process parts overages and shortages from their parts shipments. The processing includes data entry, tracking and tracing parts shipments, and communicating with dealers and carriers via e-mail and phone. Candidates must be proficient in Microsoft Office and have good written and oral communication skills.

Required Skills, Knowledge, & Relevant Work Experience
* Customer Service experience with strong negotiation, communication and listening skills.
* Ability to work with many contacts to get information and results in a timely manner.
* Enjoy working in a fast-paced environment.
* Must have the ability to handle difficult customer experiences skillfully.
* Experience working within a team environment.
* Strong organizational and planning skills

Desired Skills, Knowledge & Relevant Work Experience
* 2+ years of call center experience.
* Proficient in Microsoft Office, excel and be shown on resume

Education (Specific Branch of Study, Certificate)
Miscellaneous degree or equivalent experience

Hours
8-4:30 but be flexible due to call center environment

Weekends and Holidays may be required
 

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify.