Customer Support Representative I in Johnston, IA at Volt

Date Posted: 3/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    Johnston, IA
  • Duration:
    100 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Title: Customer Support Rep I

Job Duties/Description: The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include: 

  • General product questions, availability, compatibility.
  • Ag, Residential and Commercial, & golf product issues/complaints.
  • Warranty registration, and extended warranty coverage.
  • Out of warranty assistance.
  • Parts & publications lookups.
  • Loyalty Rewards programs.

Desired Skills:

  • Knowledge of agriculture, turf (mowers) and utility vehicles. 
  • Prior work experience in agriculture or technology dealer channels
  • Bachelors degree in agriculture, business, engineering or related field, IT or similar discipline. 

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.