Customer Support Representative II in Peoria, IL at Volt

Date Posted: 11/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Peoria, IL
  • Duration:
    72 weeks
  • Date Posted:
    11/15/2019
  • Job ID:
    198888
  • Pay Rate
    $16.83/Hour
  • Contact Name
    Volt Branch
  • Phone
    (309) 495-2082

Job Description

Volt has been serving some of the nation's strongest companies for over 60 years. We have a talented and upbeat staffing team focused on the quality of your career. As a Volt employee, you can expect the highest level of on-site support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. We are a Six Sigma company that also offers many direct hire, temp and temp to hire positions.  We are currently looking for a Customer Service Specialist for our client.

Position Details:

Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions
 

• Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing

Skills:

-2-4 years experience working within a Call Center or Helpdesk Role

-High School/ GED Diploma Required

-Ability to work in a team setting

-Strong attention to detail

Volt is an equal opportunity employer