Customer Support Representative II in Johnston, IA at Volt

Date Posted: 1/11/2021

Job Snapshot

Job Description

Volt Workforce Solutions are looking for highly skilled customer service professionals to work with our client, a major distributor of agricultural solutions. This role supports the Product Team as part of the Technical Support Center. 
Location: Urbandale, IA
Payrate: $17.42/hr
Duties:
  • The product support team provides front-line technical support/information/solutions to dealers and customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system.
  • Technicians also create and maintain support tools/solutions available online.
Required Skills:
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • 6+ months experience with customer service / support experience
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
Desired Skills:
  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Special Considerations:
  • Must be able to work shifts during business hours of Monday-Friday 7am-7pm, occasional holidays, weekends, and overtime based on the needs of the business.
  • Position will work remote until the site opens back up (1st day will be onsite to get computer deployed and set-up).
  • Training and mentoring will be on 1st shift and last approximately 6 weeks.
  • Travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.