This site uses cookies. To find out more, see our Cookies Policy

Customer Support Representative II in Johnston, IA at Volt

Date Posted: 6/13/2019

Job Snapshot

Job Description

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking an Customer Support Representative!  This is a contingent position forecasted for 3 Years in Urbandale, IA with John Deere.

**This position will require you to be fluent in Spanish as well as English**

Description:

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Duties:

Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers, dealers, and Deere personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact. Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

SPECIAL CONSIDERATIONS:

Candidates must be able to work an 8-hour shift between 12:00 am- 6:00 pm Monday-Friday to support the specific language and country, occasional holidays, and OT based on the needs of the business. Training will be on 1st shift and last approximately 10 weeks. Travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

PRIMARY RESPONSIBILTIES & DUTIES: 

The ISG support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online. 

A few of the 100+ products supported by the ISG support team: 

• MyJohnDeere/Website-Dashboard 

• JDLink 

• Operations Center 

• Apex Farm Management 

• Stellar Support 

• Mobile Apps 

• GreenStar Displays 

• StarFire Receivers 

• JDLink Terminals 

• AutoTrac and machine guidance 

• Language Translation tool. 


REQUIRED SKILLS: 

* Skills in interpersonal communications, negotiation, and conflict resolution. 

* 6+ months experience with customer service / support experience. 

* High comfort level and experience with consumer software applications. 

* Strong computer and troubleshooting skills. 

* Ability to work off-shift hours and occasional holidays to support the business. 
 

**This position will require you to be fluent in Spanish as well as English**



DESIRED SKILLS

* Knowledge of agriculture customers. 

* Agriculture operations experience, including Precision Farming experience. 

* Prior work experience in Agriculture or Technology dealer channels. 

* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify