Customer Support Representative II in Rancho Cordova, CA at Volt

Date Posted: 6/27/2018

Job Snapshot

Job Description

Volt has an opening for a Software Support Representative to analyze, reproduce, trouble-shoot, and resolve software issues for a 12 month position in Rancho Cordova. Volt's Client is the leading provider of vision care and coverage and they are committed to providing superior eye care and services that create members for life.

Essential Functions:

  • Receives, tracks, responds, and resolves Customer Care calls.
  • Provides training and support for simple to complex technical issues related to our client’s software.
  • Identifies technical issues through problem duplication and manipulation of customer data.
  • Documents and/or logs all calls, records all activity and communications regarding incidents and problems.
  • Maintains all defined service standards and follows support processes and assists in the development of support procedures and documentation to provide consistent and reliable support and excellent customer service.
  • Performs other related duties including projects, support, training, and communication activities as assigned by management.
  • Maintains current knowledge of the software and the optical industry as it is trained and learned in the call center environment.

Job Requirements:

  • Two to four years of technical support or equivalent experience.
  • Two to four years of experience in a customer service environment.
  • Must possess a working knowledge of PCs, related hardware, and peripherals.
  • Excellent written and verbal communication skills
  • Excellent analytical interpersonal, time management and problem-solving skills required.
  • Ability to work in a dynamic and rapidly changing environment and learn new procedures and systems quickly.
  • Must be able to function in a workgroup, team-oriented environment.
  • Must have a basic understanding of networking concepts.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

In today's job market, "who you know" matters more than ever - and that's why you should get to know Volt. We're one of the world's largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project.

For more opportunities, connect with us online at

Volt is an equal opportunity employer

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PLEASE NOTE: When calling in for this position, please call our Recruiter at: (916) 923-0544.  Thank you.