Customer Support Representative II in Johnston, IA at Volt

Date Posted: 5/27/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Johnston, IA
  • Duration:
    48 weeks
  • Date Posted:
    5/27/2020
  • Job ID:
    227352
  • Pay Rate
    $20.2/Hour
  • Contact Name
    Volt Branch
  • Phone
    573-723-3700

Job Description

Volt is Hiring for a Customer Service II Representation in the Urbandale Area. APPLY TODAY!!

*CANDIDATES MUST BE ABLE TO WORK AND ROTATE BETWEEN 1ST, 2ND, AND 3RD SHIFT, OCCASIONAL HOLIDAYS, AND OT BASED ON THE NEEDS OF THE BUSINESS.

Job Description: Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Duties:

*Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

*Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.

*Distributes additional product/service/policy information to customers, dealers, and Deere personnel.

*Develops common solutions to problems with team members to maintain required service levels.

*Maintains the accuracy and availability of customer related information on-line.

*Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact.

*Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

*A few of the 100+ products supported by the R4 support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* 6+ months experience with customer service / support experience
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work off-shift hours and occasional holidays to support the
business.

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.