Customer Support Representative in Johnston, IA at Volt

Date Posted: 11/3/2020

Job Snapshot

Job Description

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  We offer competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

Volt is seeking a Customer Service Representative to work onsite at our client’s facility in Urbandale, IA.  This is a contingent position forecasted for three or more years.  Within this role, you will be on the Product Team for a Technical Support Center.  Candidates must be able to work and rotate between various shifts, 7 AM to 7 PM, Monday through Friday, and occasional holidays and OT based on the needs of the business.  Training and mentoring will last approximately six weeks.  You will provide front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the CCMS system. 

We need someone with:

  • Prior customer service/support experience
  • Strong communication, negotiation, and conflict resolution skills
  • An agricultural operations background, including Precision Farming experience

*** This position will initially start out remote, due to COVID, but eventually will be located in Urbandale, IA.  Candidates must be able to relocate to this location at their own expense.  ***

Must be available to work on W2 for Volt.  No C2C or 3rd party vendors please.

Volt is an Equal Opportunity Employer.