Customer Support Representative in Tucson, AZ at Volt

Date Posted: 12/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tucson, AZ
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

VeriFone | Helpdesk Prestige Customer Support Representative | Wanted: Wizard

Tech wizards are a dime a dozen these days, but someone who can talk about technological marvels without casting a sleeping spell on the person their talking to—now, that’s magic.

As a VerifFone Helpdesk Prestige Customer Support Representative, your job is to wave your magic wand (and expertise) to make sure that our customers (and even some of your colleagues!) get the most out of their VeriFone products, software and services. Do you have a passion for customer service and are wanting to work for a globally impactful, yet rapidly growing company? We want to hear from you!

Position Summary:
The VeriFone Helpdesk Prestige Technical Support Representative supports users with troubleshooting VeriFone products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a customer-centric call center environment. 

Essential Duties and Responsibilities:
Assists customers with installation, operational, maintenance and or training related inquiries for products and applications.
Assists team members with customer call support and acts as a knowledge resource for Legacy Technical Support Level 1 Representatives.
Follows documentation and training materials to diagnose, resolve and escalate customers’ calls.
Diagnoses mechanical, hardware, software, and systems failures using established procedures.
Develop and maintain positive customer relations while coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Knowledge and Experience:

Excellent knowledge of customer service practices and procedures. Stellar telephone and communications skills. Demonstrates self-control and empathy of customer situations.

  • Excellent knowledge of customer service practices and procedures
  • Strong telephone and communications skills
  • Practical computer skills including use of MS Windows and MS Office
  • Familiarity with standard internet technologies
  • Basic knowledge and understanding of the payment processing industry
  • Accurately type 25 words per minute

This position pays $16.00/ hour (!!!) and is a temp to hire opportunity.

Volt Workforce Solutions is an Equal Opportunity Employer.