Customer Technical Support Specialist in Meridian, ID at Volt

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
  • Location:
    Meridian, ID
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for 30 Technical Support Specialists for a leading medical device manufacturing company located in Beautiful Boise Idaho!


Responsible for customer technical inquiries via phone calls and emails from customers (patients and their support persons and healthcare professionals). Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner. Handles all calls in compliance with all departmental guidelines. 


  • Responds to inbound calls and emails arriving randomly to the technical support line.
  • Using approved communication guidelines, responds to customer concerns or inquiries.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
  • Performs timely and satisfactory resolution of calls and on-line contacts.
  • Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system.


Knowledge, skills & abilities:

  • Ability to read and follow flow diagrams
  • Knowledge of HIPAA desired.
  • Clear communication skills.
  • Knowledge of Microsoft Office
  • Type at least 55wpm
  • Bilingual-English/Spanish desired.
  • Flexibility to work weekends, holidays and beyond regularly scheduled workday

Minimum certifications/educational level:

  • Bachelor’s degree or equivalent combination of education and applicable job exp.

 Minimum experience:

  • 1 year previous exp in a Customer/Patient Support or Technical Service role pref.
  • Experienced with use of electronic documentation systems preferred.
  • 24/7 technical/customer support center experience desirable.

Pay Rate is $15/hr.

To apply send a resume to

OR Call VOLT today to learn more! 208-375-9930

Volt is an Equal Opportunity Employer.

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