Desk Side Support Technician II in Bothell, WA at Volt

Date Posted: 2/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Bothell, WA
  • Job Type:
    Computer Industry
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking a Desk Side Support Technician II for a client located Bothell, WA. This is a 12 months contingent role. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the Pacific Northwest.

The Desk Side Support Technician II provides support for internal and external staff that are escalated from the call center support technicians.  Support is provided using the phone, email and remote tools. In some cases, the technician will need to provide personalized desk side service to customers in office or lab environment.  Candidates must have a mix of technical and customer service skills, and be passionate about technology and helping people.


•       Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit

•       Tier 1/Tier 2 Hardware and software support for lab computers

•       Create work orders in a helpdesk system, dispatch work orders to other support technicians and IT groups

•       Assess and escalate serious or unusual problems to the appropriate IT group for resolution

•       Windows 7 and 10 Support in a network environment

•       Diagnose and support hardware failures, operating system, application issues and network connectivity

•       Monitor help desk workload and prioritize work orders effectively

•       Develop, test and implement solutions to problems detected during troubleshooting

•       Assess training needs and develop new training or self-help materials

•       Manage user accounts and phone accounts

•       Follow standard operating procedures, create and revise documentation as needed

•       Mobile device support including set up, deployment and support

•       Update inventory records for end users, hardware and software

•       Monitor, diagnose, repair and run preventative maintenance on computers


•       3+ years call center or helpdesk supporting users internal and remote

•       3+ years supporting mobile devices and computer hardware

•       2+ years supporting lab computing environment

•       User account management

•       Proficient with technical writing and end user training

•       Remote support tools proficiency

•       Strong customer service and advanced troubleshooting skills

•       Ability to communicate technical information, both verbal and written, to a wide range of end-users

•       A+/MS certification or comparable (preferred)

•       Associate’s or Bachelor’s degree (preferred)

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.