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Deskside Support Technician in Raleigh, NC at Volt

Date Posted: 11/21/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Raleigh, NC
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
    11/21/2018
  • Job ID:
    149333
  • Pay Rate
    $0.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/789-6990

Job Description

Volt is looking for a Desk side Technician for our client in Raleigh, NC

This is a part time role that will start with a schedule of 8am-5pm on Mondays and eventually scale to 2-3 days/week

A Level 1 Technician is defined as: Having 1 year or greater experience as a Customer Support specialist providing the first line of support. These specialists solve basic consumer issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s). A Level 1 Technician is responsible for providing hardware and software support to computer users both on and off site.

PRIMARY JOB FUNCTION(S):

1.            Installs, modifies and makes minor repairs to computer hardware and software systems and provides technical assistance and training to system users.

2.            Inspects computer equipment and reads order sheet listing user requirements to prepare computer for delivery.

3.            Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers and disk drives on user’s premises, following design or installation specifications.

4.            Loads specified software packages, such as operating systems, word processing or spreadsheet programs into computers.

5.            Diagnoses system hardware, software and operator problems and recommends or performs minor remedial actions to correct problems based on knowledge of system operations.

6.            Converses with equipment operators to ascertain problems with equipment before breakdown and to determine if breakdown is due to human error or mechanical problems.

7.            Tests faulty equipment and applies knowledge of functional operation of electronic units and systems to diagnose cause of malfunction.

8.            Replaces defective components and adjusts mechanical parts.

9.            Enters information into computer to copy program from one electronic component to another.

10.         Maintains adequate records of all system repairs and resolution to support tickets, including, but not limited to, submission of daily work orders.

11.         Travels to remote sites to diagnose and repair connectivity issues.

12.         Responds to employee computer issues with poise and urgency as required.

13.         Makes recommendations on the disposal of outdated/non-operational Agency equipment.

14.         Maintains asset inventory for both hardware and software.

15.         Uses technology for the completion of specified job duties.

16.         Attends work regularly according to assigned work schedule and in accordance with Agency policy.

17.         Attends and participates in training, staff meetings and other activities to facilitate professional development.

18.         Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.

19.         Follows instructions and abides by Agency policies and procedures.

20.         Be a positive role model for individuals served and Agency staff.

21.         Assumes other duties, responsibilities and special projects as needed.

SECONDARY FUNCTION(S):

1.            Works cooperatively and effectively with Agency volunteers maximizing the volunteers’ experience while meeting the needs of individuals served and the programs.

QUALIFICATIONS

Management Information Systems Technician

  • Ability to communicate on the telephone
  • Valid driver’s license from state of legal residence and ability to drive
  • Ability to read, write, comprehend and speak English
  • Ability to complete tasks with numerous interruptions
  • Ability to work with little to no direct supervision
  • Ability to understand technical written material
  • Ability to lift up to 50 lbs.
  • Ability to bend, lift and carry

EDUCATION: Vocational or trade school training or related on-the-job experience with current industry-standard hardware and software, including Windows-based systems. 

EXPERIENCE:  College level training and/or professional certifications (i.e. A+, MCP or Microsoft Desktop Support) are a plus.

 CORE COMPETENCIES - Management Information Systems Technician

  • Effective communication skills, both oral and written.
  • Effective decision-making and problem solving skills.
  • Must be organized, flexible and dedicated to quality service delivery.
  • Ability to work independently and collaboratively with others.
  • Ability to prioritize and manage multiple tasks effectively.
  • Proficient in technology applications.
  • Ability to analyze data and recommend corrective action.
  • Demonstrates integrity and ethical standards in job performance.
  • Ability to provide guidance, direction and technical support to staff.

Volt is an equal opportunity employer