Desktop Specialist in Universal City, CA at Volt

Date Posted: 7/10/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    7/10/2018
  • Job ID:
    114551
  • Pay Rate
    $0.0 - $23.75/Hour
  • Contact Name
    Volt Branch

Job Description

SUMMARY:

  • Very hands on with configuring, deploying and (RCA) Root-Cause-Analysis troubleshooting server, desktop/workstation, hardware and software support relative to customer IT environment.
  • Extensive experience supporting Entertainment industry Executives
  • Troubleshoot desktop operating system, application errors and PC hardware issues.
  • Troubleshoot minor server-hardware issues.
  • Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status. Provide OS and database maintenance. Set up and maintain user desktop environments; relocate and set up peripherals as may be required. Asset Management/Order, inventory, and return IT parts and equipment as needed. Maintain printers; troubleshoot issues. 

REQUIREMENTS:

  • Minimum H. S. Diploma.
  • At least a CompTIA A+ Certification
  • 3 – 5 years support experience that includes the following: Enterprise user desktop hands-on configure, setup and troubleshooting Windows, Mac OS X, Dell/HP and/or UNIX/Linux, server hardware Active Directory (DNS, DHCP, TCP/IP) or Novell networking 
  • 30% technical fit and 70% cultural fit -- this is a major requirement
  • MUST show a passion for providing exceptional deskside customer service for Power Users
  • MUST BE polished, professional and articulate
  • MUST HAVE excellent communication, analytical and team collaborative skills

    PREFERRED (but NOT required)

  • Experience with JAMF Casper
  • Certifications: ACSA, ACSP, ACTC, ACS, Mac Genius, Dell Certified (highly preferred)   

    Interested or know someone who is to recommend? Excellent referral bonuses offered.

    Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply

VOLT is Equal Opportunity Employer