Desktop Support Specialist in Bridgewater, NJ at Volt

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $25.0 - $30.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    (208) 949-5872

Job Description

General Description:

Sr. Desktop Support Specialist position is part of Synchronoss Corporate IT organization. Sr. Desktop Support Specialist will be part of a team responsible for providing virtual and on-site support for workplace devices, software and processes for end-users. Takes full responsibility for the timely completion of IT problem resolution with a wide-variety of clients, including senior-level associates. As part of this position this individual is responsible for providing support on all things related to desktops/laptops, desk phones, printers, scanners, mobile phone devices, WIFI etc.

Must Have:

  • Experience in MS and Apple technologies to support end-user infrastructures.
  • Experience with Active Directory (AD), O365, SharePoint and other MS products.
  • Experience working with remote users in different time zones.
  • Experience with ITIL based systems such as ServiceNow or any other ticketing system.
  • Reads and comprehends written instructions and procedures and communicates clearly and concisely through written and verbal communications to others.
  • Works independently and as a positive contributing member of a team.

Essential Functions:

  • Design, install, maintain, and support all things desktop support related, including imaging, application deployment, user account control, on-site and remote user support, and more.
  • Troubleshoot and maintain physical and virtual desktop and laptop systems, printers, scanners, smartphones, etc.
  • Troubleshoot and maintain VoIP phone systems.
  • Conduct desktop and laptop OS imaging and image deployments.
  • Deploy and install application packages as needed by corporate users.
  • Troubleshoot, resolve, and document system issues.
  • Maintain a highly secure infrastructure, protecting sensitive corporate data from internal and external threats.
  • Assist in the identification of potential security issues and recommended a strategy to ensure site security.
  • Coordinates third-party maintenance for hardware and software issues.
  • Responds to needs and questions of users concerning their access to network resources.
  • Accurately maintains an inventory of computers and computer-related equipment.

Work Experience Requirements:

  • Bachelor’s degree BS Degree in Information Systems, Computer Science or related experience with 5+ years of work experience in IT. Or, 8 + years’ relative work experience (with related technical school diploma) working as a Desktop Support Specialist, in environments supporting Windows 2008/2012 servers, Active Directory, Windows 7/8/10 operating systems, and VoIP phone systems equipment required.
  • Two or more years working with OS and application imaging, packaging, patching, and deployment technologies, including a thorough knowledge of Group Policy Objects implementations.
  • Experience working in environments supporting 2000+ users and 400+ servers, including call center and other offices at remote locations.
  • Strong ability to work with a wide variety of end-user personalities, and adjust communication methods where required.
  • Ability to multi-task in a fast-paced environment.
  • Strong familiarity with Windows Server 2008 R2/2012 R2, Active Directory, and IIS 7.x
  • Working familiarity with DNS, DFS, TCP/IP, UDP, SFTP, SMTP, IIS, Exchange 2010, McAfee products.
  • Ability to assess, document, and implement a high level of security across all segments of the IT infrastructure.
  • Understands potential impacts to processes and systems across organization and factors these into solutions. Excellent conceptualization, analytical, logic, and documentation skills.
  • Demonstrates ability to produce detailed incident resolution for a technical audience, and produce good oral and clear written communications with attention to detail for a non-technical audience.
  • Must meet work deadlines, have regular attendance, skills, high level of confidentiality, unquestionable ethics and integrity, good interpersonal skills, ability to work with a team, and ability to organize, and prioritize.