Desktop Support Specialist in Bellevue, WA at Volt

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Bellevue, WA
  • Duration:
    24 weeks
  • Date Posted:
    8/9/2018
  • Job ID:
    131006
  • Pay Rate
    $21.0 - $26.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    425/827-7596

Job Description

Desktop Support Specialist

Temp to Hire Opportunity

Volt has partnered with a great Bellevue Company looking for a Desktop Support Specialist. Easy commute via the Eastgate Transit Center in Bellevue and only minutes to downtown Bellevue, Issaquah and Seattle.

Responsibilities:

  • Monitor the request queue and provide direct support to users regarding their issues and escalate as needed
  • Provide day-to-day support to employees for troubleshooting such as password resets, software updates and hardware accessories.
  • Unboxing and basic set-up of desk tops and work stations.
  • Maintain passwords, data integrity and file system security for the desktop environment
  • Review existing documentation for areas of improvement
  • Submit knowledge entries to allow greater first call resolution
  • Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation
  • Maintain IT department- organize supplies and recommend improvements as necessary

Required Skills:

  • Strong customer service skills
  • Strong communication skills
  • Strong interpersonal skills that can provide white-glove customer service treatment to VIP/executives.
  • Knowledge of MS Office Suite
  • Demonstrated ability to manage work schedules, project and task priorities.
  • Demonstrated problem-solving skills and attention to detail
  • Experience in a support environment- ticketing system, direct and on-call contact with internal customers
  • 0-3 years of experience in the field or in a related area

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our workers competitive pay and benefits, as well as educational programs and redeployment assistance.

Volt is an Equal Opportunity Employer.