Desktop Support in Universal City, CA at Volt

Date Posted: 2/19/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Computer Industry
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $23.0 - $23.75/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description


Provides hardware, software, and network support relative to customer IT environment.

Primary Responsibilities

Installation, configuration and ongoing support of desktop computers, peripheral equipment and software.

Ability to work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Ensuring desktop computers interconnect seamlessly with diverse systems including file servers.

Diagnosing and returning failed hardware, working with vendors as necessary on RMA’s and fixes.

Ordering, inventorying, and returning IT parts and equipment as needed.

Managing trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.

Quality Management Standards  Uses best practice methods.


H.S Diploma

A+ Certification

3-5 years support experience that includes the following:

•             Experience and technical background in Windows and Apple hardware/OS (the environment is 50/50)

•             Troubleshooting hardware issues and replacing hardware on both desktops and laptops

•             Installing software, patches, updates on desktops and laptops

•             Troubleshooting basic network, software, printing problems

•             Basic server hardware experience

•             Experience with ticketing systems (such as ServiceNow or Remedy) a plus

•             Should have experience with either SSCM or JASM

•             Enterprise experience preferred

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer

Please call 760-710-3674 or email at for any questions.