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Dispatcher in Coppell, TX at Volt

Date Posted: 11/20/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Coppell, TX
  • Job Type:
  • Duration:
    20 weeks
  • Date Posted:
    11/20/2018
  • Job ID:
    150021
  • Pay Rate
    $16.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    972-518-2500

Job Description

DISPATCHER

Location: Coppell

RESPONSIBILITIES:

Answer incoming calls from customers experiencing problems with the equipment covered under a service contract.

To include:

  • Greeting the customer
  • Obtaining adequate identification from the customer
  • Cross reference the active contract files to verify service obligation and special instructions
  • Dispatch the appropriate service technician
  • Provide the necessity follow up to ensure appropriate hand-off or call closure
  • Include handling all calls and discerning emergency situations from nuisance calls, contacting appropriate local authorities or agents, and maintaining communication with the customer if appropriate.

Equal Opportunity Employer