Document Specialist in Austin, TX at Volt

Date Posted: 9/11/2018

Job Snapshot

Job Description

Volt has partnered with an online legal documents and services company that brings easily accessible and affordable legal products to consumers.  This innovative industry leader is looking for Document Specialists.  

Job Description - Document Specialists are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. 

Job duties:

  • Assist Customers with inquiries via email regarding government application requirements and order status.
  • Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
  • Consistently demonstrate the ability to effectively handle difficult calls and emails.
  • Prepare trademark documents ordered by customers.
  • Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers’ experience and drive efficiency in the delivery of world-class customer support.
  • Ensure operational and technical issues are communicated to management team.
  • Support operations by cross-training on related jobs.
  • Take direction from Leads, Assistant Managers and/or Managers as required.

Qualifications:

  • Exceptional written and verbal communication skills.
  • Detail-oriented and results-driven.
  • Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
  • Copyediting, proofreading, data entry, or academic grading experience.
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
  • Self-starter who works well with or without supervision.
  • Team player with excellent communication and interpersonal skills.
  • Flexible and able to manage multiple assignments.
  • BA/BS Degree preferred
  • 1-2 years customer support experience in a high volume contact center, legal or service environment.
  • Legal industry background, experience, knowledge or interest.
  • Experience processing complex documents such as loan applications.

VOLT is an Equal Opportunity Employer.