Document Specialist in Austin, TX at Volt

Date Posted: 7/11/2018

Job Snapshot

Job Description

Volt has partnered with a online legal documents and services company that brings easily accessible and affordable legal products to consumers.  This innovative industry leader is looking for Document Specialists.  

Job Description - Document Specialists are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. 

Job duties:

  • Assist Customers with inquiries via email regarding government application requirements and order status.
  • Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
  • Consistently demonstrate the ability to effectively handle difficult calls and emails.
  • Prepare trademark documents ordered by customers.
  • Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers’ experience and drive efficiency in the delivery of world-class customer support.
  • Ensure operational and technical issues are communicated to management team.
  • Support operations by cross-training on related jobs.
  • Take direction from Leads, Assistant Managers and/or Managers as required.

Qualifications:

  • Exceptional written and verbal communication skills.
  • Detail-oriented and results-driven.
  • Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
  • Copyediting, proofreading, data entry, or academic grading experience.
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
  • Self-starter who works well with or without supervision.
  • Team player with excellent communication and interpersonal skills.
  • Flexible and able to manage multiple assignments.
  • BA/BS Degree preferred
  • 1-2 years customer support experience in a high volume contact center, legal or service environment.
  • Legal industry background, experience, knowledge or interest.
  • Experience processing complex documents such as loan applications.

VOLT is an Equal Opportunity Employer.