EIM Support Analyst in Spokane, WA at Volt

Date Posted: 9/14/2020

Job Snapshot

  • Employee Type:
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

VOLT’s client is looking for an IT Support Specialist (EIM).

This is an estimated long-term Contingent/Temporary position in Spokane, WA. This is offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top-rated IT companies in the US!

Job Description

This role is part of a new operational team that will provide both tier 1 and tier 2 production and performance support for our Energy Imbalance Market application systems and their respective technology platforms. This role takes technical lead on application availability, performance and optimization, working alongside our developers and business partners to deliver a great user and customer experience


  • Learn, understand and document how all the systems work together, including EIM data flows and integration inputs and outputs
  • Own and manage operational issues from discovery through resolution and prevention efforts
  • Troubleshoot and identify the source of an issue, resolve if possible, escalate to proper development team or business unit if necessary
  • Responsible for user experience of production applications
  • Work closely with business partners and software development teams in a matrix organization structure
  • Automate tasks to reduce manual work, reduce outages, and enhance customer and employee experience
  • Communicate and resolve complex production issues and implement preventative measures
  • Implement and tune monitoring, metric collection and alerting
  • Identify opportunity and implement the automation needed to address and prevent operational issues
  • Work with other SREs to drive standards and consistency around best practices


  • 5+ years of experience in SRE, DevOps, systems administration, or software engineering
  • Must possess background in application and infrastructure support, with strong communication and analytical skills
  • Experience working with automation and instrumenting monitoring toolsets such as AppDynamics and Splunk
  • Experience working across multiple technology stacks such as C# development, API services, cloud micro-services, Microsoft TFS, SQL, and other proprietary systems
  • Experience leading teams through complex technology incidents and problems
  • Bachelor's degree in computer science, system analysis or a related study; equivalent experience may be considered as well
  • Professional and/or technical certification preferred

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.