Entry Level Client Support Specialist in Austin, TX at Volt

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
    Marketing & Sales
  • Duration:
    32 weeks
  • Date Posted:
    7/13/2018
  • Job ID:
    86516
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description

Volt Workforce Solutions is supporting a client whose goal is to make legal help accessible to average Americans. Their network of independent attorneys is experienced in a wide range of legal issues, whether you need help in business or personal law.

Account Support Specialist

Our Account Support Specialists help our customers through their account inquiries and retain our customers’ subscriptions by educating them on the benefits that our products offer and identify needs and upgrading services.

If you enjoy corporate phone sales or are a skilled customer service/retention representative and looking for your next challenge, we want to talk to you about being an Account Support Specialist. We need over-achieving specialists who excel in fast-paced environments.

What you’ll do:

  • Outbound phone outreach to customers to onboard and familiarize them with their account benefits 
  • Retain subscription customers by educating them on the benefits they are provided
  • Deliver consistent, high quality and professional level of service at all times
  • Assist customers with using their services
  • Achieve set account activation targets
  • Efficiently and effectively handle each call
  • Accurately update and maintain customer records

Qualifications:

  • Ability to educate customers on services and benefits
  • Ability to adapt and excel in fast-paced environment
  • Detail-oriented team player with a passion for helping customers
  • BA/BS degree preferred

Volt is an equal opportunity employer.