Entry Level Consumer Affairs Analyst - Degree Required in Irvine, CA at Volt

Date Posted: 3/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irvine, CA
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch

Job Description

Great Opportunity for Recent College Grads!

Volt has partnered with a leading automotive manufacturer in Irvine to help identify an Entry Level Consumer Affairs Analysts for an immediate position. No experience is required - just excellent communication and MS Office skills plus a four year BA/BS degree. This offers a great opportunity to get your foot in the door of a global organization and work your way up.  Will train!

In this role you would be responsible for supporting the department with daily customer service, data management, administration and analytical support of escalated customer cases to ensure the highest level of customer satisfaction for vehicle owners. Specific responsibilities will include: taking incoming calls that dealers are unable to resolve; analyze, coordinate and respond to all escalated customer cases the department's established guidelines and protocol maintaining a high level of customer service; administration and documentation of all customer cases in Clarify system including processing of goodwill requests, repurchase requests and replacement vehicle requests all the while achieving established department objectives; provide support and work in conjunction with management towards assisting any customer situations or cases while adhering to company and department policies and objectives. Will perform ad hoc reporting and data analysis. Position is long term indefinite temp, with very strong potential to go temp to hire for the right person, offering a foot in the door of a company always searching for top talent to join their team. Hours are M-F from 8AM - 5PM. Pay is $18/hr.

To apply, submit resume today. Volt is an Equal Opportunity Employer.