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ERP Support Specialist in Los Angeles, CA at Volt

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $26.0 - $28.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Position Description:  The ERP Support Specialist will help internal users use software efficiently and effectively in fulfilling business objectives. This role will assist in the M3 ERP system upgrade, conduct testing for all business processes and provide user-training. The role will evaluate, respond and troubleshoot ERP application issues within a timely, professional and concise manner using multiple mediums such as telephone, email and screen share sessions.


  1. Assists in the M3 ERP system upgrade and provide on-going training to end users.
  2. Assists in all help tickets related to ERP Support team and resolves and/or escalates to proper channels.
  3. Researches and analyzes all aspects of existing business practices and procedures.
  4. Creates detailed plans for execution and implementation of new processes.
  5. Recommends controls by identifying problems; writing improved procedures.
  6. Provides references for users by writing and maintaining user documentation and providing technical system support.
  7. Coordinates testing of software updates/patches.
  8. Participates in cross-functional meeting team meetings to develop and implement business solutions.
  9. Performs quality testing on ERP software solutions and changes.
  10. Monitors data integrity within M3 ERP System and escalates issues to responsible parties.
  11. Performs any other related duties, as may be required.

Job Requirements:

  • A fast learner and results-driven
  • A detail-oriented individual who takes pride in fulfilling their work commitments
  • A Bachelor’s degree in Information Technology, Computer Science, or other related field.
  • Excellent verbal and written communication skills
  • Previous work experience from IT ERP support
  • Familiar with or general understanding of workflows
  • Relevant ERP experience, preferably INFOR M3, in a manufacturing or distribution company.
  • MS SQL skills (navigation, entry of query, etc.)

Job Status:

Full time / Non-Exempt  (Hourly)


9:00 a.m. to 6:00 p.m. (with 1 hour unpaid lunch)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to occasionally alternate between sitting and standing positions. The employee frequently is required to reach with hands and arms, use hands and fingers to handle controls, computer and mouse; talk and hear. The employee is occasionally required to walk, stand, stoop, and lift as required to file documents or store materials throughout the work day. Specific vision abilities required by this job include close vision and the ability to adjust focus. Proper lifting techniques required. May include lifting up to 50 pounds on occasion.

We are an equal opportunity employer.