Field Engineer (Remote) in Leander, TX at Volt

Date Posted: 3/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Leander, TX
  • Job Type:
    Computer Industry
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $30.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Remote/Field Engineer:              

Primary Responsibilities include but are not limited to the following:

  • Installation/configuration/troubleshooting/testing of proprietary applications
  • Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems.
  • Maintain records of daily communications, document problems, configuration information and resolution
  • Perform scripting modifications in local databases using Microsoft Access, SQL Server and Oracle database.
  • Maintaining customer relations via phone or in person with various customers' users and personnel
  • Troubleshooting of Microsoft Windows and Linux operating systems.
  • Troubleshooting of network environments.
  • Providing technical assistance to other support engineers and customers.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Develop training materials, documentation, procedures and train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Must be able to provide on-call customer support on a rotating basis
  • Candidates must be able to occasionally move and lift computer equipment.

Technical Skill Set

  • Hands-on customer face-to-face technical service experience
  • Hands-on Windows OS issue root-cause experience
  • Hands-on Linux OS issue root-cause experience
  • Hands-on Database experience (Familiar with SQL as minimum)
  • Hands-on Web server issue root-cause experience (Apache, Microsoft IIS, etc..)
  • Skill sets like PC technician skill, e.g. repair PC hardware, reinstall OS/patch, etc.
  • Successful candidate need to have experience to provide technical service support to an end-to-end system (either internal developed application or an external 3rd party application).

Volt is an Equal Opportunity Employer!