Field Service Engineer in Tucson, AZ at Volt

Date Posted: 4/12/2018

Job Snapshot

Job Description

Volt Workforce Solutions has a Field Service Engineer role located in Tucson, AZ with our client and are looking to fill this role immediately.

  Candidate Responsibilities Job Duties and Responsibilities: 
* Accountable for working with dealers and customers to monitor the overall product performance and coordinate improvements in its reliability, durability, maintainability and serviceability. 
* Accountable for refining, prioritizing, and organizing product problems for resolution from warranty claims, goodwill management, dealer input, MTES Commercial, and Industry Tech Rep input, customer input and field investigation. 
* Monitoring warranty and goodwill globally to ensure accurate execution/ training and drive quality efforts to manage costs. 
* Accountable for communicating and driving product quality via metrics and Quality Council with MTES and process partners. 
* Accountable for coordinating product problem investigation and resolution using CPI, statistical analysis, physical testing and analysis of field returns. 
* Accountable for working with engineering to develop ICA and PCA corrective action and implement field fixes and product support programs. 
* Accountable for providing product problem support through Call Center and Sales Force (TSC) Tier 1, 2 and 3 support. 
* After Engineering design verification at NPI GW3, accountable to work with the NPI teams to conduct supplier, manufacturing, and engineering design validation through NPI GW5 Pilot field follow and evaluate overall customer acceptance of new product. 
* Accountable for conducting serviceability and NPI GW5 Pilot performance audits, and provide input for the setting of product reliability, durability and serviceability goals compared to NPI GW1 technical and functional specifications. 
* Ensure training and parts availability prior to NPI GW6 Product launch. 
* Accountable for reducing warranty costs and customer impact of field product problems by developing and initiating cost justify field rework and product support programs. 

.BACKGROUND/EXPERIENCE: This position requires a four year college or university degree. Three to five years of job-related experience in program management. Exposure to engineering, or product development, or purchasing, or IT desired. Must have strong interpersonal skills including excellent communication skills, strong meeting facilitation skills, and the ability to work well in a team environment. Must possess sound knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/Powerpoint), Adobe Acrobat, and Web Publishing tools.

Volt is an EOE.