Field Service Tech- Phone Support in Spokane, WA at Volt

Date Posted: 9/3/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    9/3/2019
  • Job ID:
    195148
  • Pay Rate
    $14.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

Volt | Field Service Tech | Spokane, WA

SUMMARY

We are seeking a Field Service Technician to handle general duties at a local client here in Spokane.

Brief Description of Work:

  • Provide Level 1 Technical Support for Onsite Technicians
  • Check In/Out of Technicians from Work Orders
  • Follow Up and Approval of Technician Deliverables

Qualifications:

  • Technical Support/Help Desk exp (phone based preferred)
  • Customer Service experience
  • Basic Understanding of Technology
  • Basic Knowledge of Performing Onsite Work & Tools
  • Experience with POS systems is a plus
  • Ability to read/digest support processes, scripts, procedures

Requirements & Qualifications: 

  • High school diploma or GED 
  • 1-3 years of customer service, call center and/or technical support experience 
  • Demonstrated ability to solve problems to resolution 
  • Excellent written and verbal communication skills 
  • Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus  
  • Ability to effectively prioritize and multi-task in a fast-paced environment 
  • Willingness and availability to work in a 24/7/365 work environment 
  • Basic MS Office skills (Word, Excel, Outlook) 

Please note the following:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.